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Frequently asked questions
Everything you need to know about ordering custom packaging — from quotes and artwork to proofs, payment and delivery.
Ordering & quotes
Fill in the quote form on any page with your box style, size, material, quantity and contact details. Our team replies with pricing and a free design consultation.
Minimums depend on the box style and printing method. Share your quantity in the quote form and we’ll recommend the most cost-effective option.
Samples may be available depending on the box style. Ask in your quote request and we’ll let you know the options.
Yes. Every box is made to your custom length, width and depth.
Design & artwork
Yes. Free design support is included — we check your artwork and help with layout, dielines and print-ready files.
We accept PDF, AI, EPS, SVG and high-resolution PNG or JPG files. Vector files give the sharpest results.
Yes. Inside printing is available on most box styles.
Matte, gloss and soft-touch lamination, spot UV, foil stamping, embossing and debossing, depending on the box style.
Proofs & production
Yes. We send a free digital proof for your approval. Nothing is printed until you approve it.
Yes. Request changes on the proof and we’ll send an updated version for approval.
Turnaround depends on the box style, quantity and finishes. We confirm your timeline with your quote.
Payment & delivery
Once your proof is approved, we send a secure online payment link. Production starts after payment is confirmed.
Tell us your delivery address in the quote form and we’ll confirm shipping options and costs.
Most folding boxes ship flat to save space and cost; rigid boxes ship assembled.
Contact us with photos as soon as possible. See our Refund and Returns Policy for details.
Still have questions?
Our packaging team is happy to help with anything not covered here.
