Return and refund policy

Last updated: September 2026

At Smart Print Packaging, we are committed to providing high-quality custom packaging products that meet your approved order specifications. Please inspect your packaging order promptly after delivery. If you receive damaged, defective, incorrect or non-conforming packaging products, you may be eligible for a refund or replacement, subject to the terms below.

Refund eligibility

A refund may be considered under the following conditions:

• The issue is a verified manufacturing defect, such as incorrect dimensions, the wrong material, or printing that does not match the approved proof.
• The request includes clear photographs showing the defect, damage or discrepancy.
• The request includes your order number.
• The issue is reported within 5 days of receiving the order.

Important notes

• Damage caused during shipping: Damage caused in transit by third-party carriers, including DHL, FedEx or UPS, is generally not eligible for a refund. However, we value our customers and may offer replacement boxes in your next order as a goodwill solution, depending on the circumstances.
• Minor color variations: Slight differences in color caused by screen displays, lighting, paper or material variations, or standard printing processes are considered normal and do not qualify as manufacturing defects.

Reprints or replacements

If our team confirms that your order contains a verified production or manufacturing error — such as incorrect dimensions, incorrect materials, printing errors, or a significant difference from the approved proof — Smart Print Packaging may provide a complimentary reprint or replacement of the affected packaging products.

Exceptions to refunds

Refunds or replacements will not be provided for issues including, but not limited to:

• Color variations caused by monitor settings or standard printing tolerances
• Mistakes in artwork, text or layout provided by the customer
• Shipping delays caused by third-party carriers or customs authorities
• Dissatisfaction with design choices after artwork approval

Cancellation policy

Orders can be cancelled only before production begins. Once the final artwork or production proof has been approved and manufacturing has started, cancellations are no longer permitted.

International orders & customs

Smart Print Packaging accepts international orders for custom and printed packaging products. For orders shipped outside the United States, customers are responsible for understanding and paying any applicable customs duties, taxes and charges associated with their shipment.

Refunds

If your refund is approved, it will be processed within 15 days to the original payment method.

Please note that your bank, card issuer or payment provider may need additional time to post the refunded amount to your account after we have processed it.

How to request a refund

To submit a refund or replacement request, or if you have any questions about your order, please contact us within 5 days of receiving your shipment. Include your order number and clear photos, and our team will be happy to assist you.

Contact us

Smart Print Packaging
Email: info@smartprintpackaging.com
Phone: (983) 212-5471
Address: 1500 N Grant St STE 37437, Denver, CO 80203, US